Shipping and Delivery

Delivery Times

For items in stock: 24/48 hours.

For pre-ordered or customized items: about 15 working days.

Shipping in Italy

Shipping Rates

  • GLS: €8.99
  • BRT (Bartolini): €11.00
  • DHL: €22.00

Rates for Calabria and Islands

  • GLS: €10.00
  • DHL: €22.00

Free Shipping

Shipping in Italy is free for orders over €100.00.

Pickup at Gallarate Headquarters

You can pick up your order free of charge at our BONESWIMMER headquarters in Gallarate, Via Cappellini 18.

  • Select this option in the order notes.
  • If the system adds shipping costs, use the discount code GALLARATE for an €8.99 discount.
  • We will notify you by email when your order is ready for pickup.

International Shipping

Free Shipping by Country

  • Orders over €200.00: Austria, Belgium, Denmark, Germany, Luxembourg, Monaco, Netherlands, Bulgaria, Croatia, Czech Republic, Estonia, Latvia, Lithuania, Romania, Slovakia, Cyprus, Finland, Greece, Hungary, Ireland, Poland, Portugal, France, Norway, Spain.
  • Orders over €250.00: Albania, Bosnia, Belarus, Georgia, Moldova, North Macedonia, Malta, Turkey.
  • Orders over €300.00: South Africa.
  • Orders over €500.00: Australia, Canada, Switzerland, United States, United Kingdom.

Shipping Costs by Country

  • €12.00: Austria, Belgium, Denmark, Germany, Luxembourg, Monaco, Netherlands
  • €13.00: France
  • €16.00: Spain
  • €18.00: United Kingdom
  • €19.00: Finland, Greece, Ireland, Poland, Portugal, Slovenia, Sweden, Hungary
  • €23.00: Bulgaria, Croatia, Estonia, Latvia, Lithuania, Czech Republic, Romania, Slovakia
  • €28.00: Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Gibraltar, Iceland, Faroe Islands, North Macedonia, Malta, Moldova, Turkey
  • €39.00: Canada, Norway, United States, South Africa, Switzerland, Ukraine
  • €70.00: Australia

For destinations not listed, contact us at info@boneswimmer.it.

Delivery Notes

  • Make sure someone is present at the delivery address to receive the package.
  • Check that the address details are complete: street number, apartment number, and name on the intercom.
  • If delivery fails due to incorrect information, reshipping costs will be charged to the customer.

Payment Methods

  • Credit or debit cards
  • PayPal
  • Installment payment with Scalapay
  • Apple Pay and Google Pay

Customer Service

For any questions, write to info@boneswimmer.it, including your order number and reason for inquiry.

Delivery & Payments

Delivery times

  • 24/48 hours for items in stock.
  • For pre-ordered or customized items: about 15 working days.

Payments

  • Cards (credit/debit)
  • PayPal
  • Installment payment (Scalapay)
  • Wallets (Apple Pay, Google Pay) available at checkout

Support

For any doubts, write to info@boneswimmer.it.
Include your order number and reason for inquiry: we will respond as soon as possible.

Shipping

Essential information, clear, without noise.

Delivery & Payments

Delivery times

24/48 hours for products available in stock.

For pre-ordered or customized products: about 15 working days.

Shipping in Italy

Rates

  • GLS — €8.99
  • BRT (Bartolini) — €11.00
  • DHL — €22.00

Calabria and Islands

  • GLS — €10.00
  • DHL — €22.00

Free shipping for orders over €100.00 (valid only for Italy).

In-store pickup (Gallarate)

Pickup at BONESWIMMER Gallarate — Via Cappellini, 18 · €0.00

In the “notes” section, indicate that the pickup will be at the Gallarate shop.

If the order includes shipping fees, use the discount code GALLARATE (value €8.99).

Pickup is available exclusively at the BONESWIMMER shop in Gallarate. We will contact you by email when the order is ready.

International shipping

Free shipping thresholds

  • €200.00 — Austria, Belgium, Denmark, Germany, Luxembourg, Monaco, Netherlands (BRT), Bulgaria, Croatia, Czech Republic, Estonia, Latvia, Lithuania, Romania, Slovakia (GLS), Cyprus, Finland, Greece, Hungary, Ireland, Poland, Portugal, France, Norway, Spain
  • €250.00 — Albania, Bosnia, Belarus, Georgia, Moldova, Macedonia, Malta, Turkey (BRT)
  • €300.00 — South Africa
  • €500.00 — Australia, Canada, Switzerland, United States, United Kingdom

Shipping costs by country

  • Albania — €28.00
  • Andorra — €28.00
  • Armenia — €28.00
  • Australia — €70.00
  • Austria — €12.00
  • Azerbaijan — €28.00
  • Belgium — €12.00
  • Belarus — €28.00
  • Bosnia — €28.00
  • Bulgaria — €23.00
  • Canada — €39.00
  • Croatia — €23.00
  • Denmark — €12.00
  • Estonia — €23.00
  • Finland — €19.00
  • France — €13.00
  • Georgia — €28.00
  • Germany — €12.00
  • Gibraltar — €28.00
  • Greece — €19.00
  • Ireland — €19.00
  • Iceland — €28.00
  • Faroe Islands — €28.00
  • Latvia — €23.00
  • Lithuania — €23.00
  • Luxembourg — €12.00
  • Macedonia — €28.00
  • Malta — €28.00
  • Moldova — €28.00
  • Monaco — €12.00
  • Norway — €39.00
  • Netherlands — €12.00
  • Poland — €19.00
  • Portugal — €19.00
  • United Kingdom — €18.00
  • Czech Republic — €23.00
  • Romania — €23.00
  • Slovakia — €23.00
  • Slovenia — €19.00
  • Spain — €16.00
  • United States — €39.00
  • South Africa — €39.00
  • Sweden — €19.00
  • Switzerland — €39.00
  • Turkey — €28.00
  • Ukraine — €39.00
  • Hungary — €19.00

For destinations not listed, please write to info@boneswimmer.it.

Delivery notes

Please provide a delivery address where someone authorized to receive the package will be present.

Make sure the details are complete: street number, apartment number, and/or intercom.

If the package is returned due to incorrect or incomplete information, redelivery costs will be charged to the customer.

Payments
  • Cards (credit/debit)
  • PayPal
  • Installment payment (Scalapay)
  • Wallet (Apple Pay, Google Pay) available at checkout
Support

For any questions, write to info@boneswimmer.it.

Please provide your order number and the reason for your request: we will respond as soon as possible.