Shipping & delivery

Delivery times

Items in stock: 24/48 hours.

Pre-ordered or customised items: about 15 working days.

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Shipping in Italy

GLS home delivery: the cost depends on your basket value

• Up to 29,99 €: 8,99 €
• From 30 €: 6,90 €
• From 60 €: 4,90 €
• From 99 €: free

GLS pick-up point or locker

• Up to 29,99 €: 6,89 €
• From 30 €: 4,90 €
• From 60 €: 2,90 €
• From 99 €: free

Other couriers

• BRT (Bartolini): 11,00 €
• DHL: 22,00 €

Rates for Calabria and the islands

• GLS up to 29,99 €: 10,00 €
• GLS from 30 €: 7,90 €
• GLS from 60 €: 5,90 €
• GLS from 99,99 €: free
• GLS pick-up point or locker: same as the rest of Italy
• DHL: 22,00 €

The cost updates automatically in your basket, which also shows how much more you need to reach the next rate.

Collection from our Gallarate premises

You can collect your order free of charge from BONESWIMMER headquarters in Gallarate, Via Cappellini 18.

• Select this option in the order notes.
• At checkout choose Pick up instead of Ship: in-store collection is free.
• We will email you when your order is ready for collection.

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International shipping

For orders to countries outside the European Union, any customs duties, VAT/import taxes and clearance fees are not included in the product price or the shipping cost and are payable entirely by the customer/recipient.

Shipments outside the European Union are sent via DHL Express. Any customs charges will be requested from the recipient according to the procedures of the destination country.

Any customs charges and import taxes paid by the customer will not be refunded in the event of a return, exchange or refund request for the order. These costs are independent of the product prices and of the shipping costs charged by our store.

In the event of a return or exchange, the customer therefore remains responsible for any costs, duties, taxes and customs charges incurred to import the goods into the destination country, which cannot be recovered or refunded by our store.

Free shipping by country

• Orders from 200,00 €: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Monaco, Norway, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hungary.
• Orders from 250,00 €: Albania, Andorra, Armenia, Azerbaijan, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Iceland, North Macedonia, Malta, Moldova, Turkey.
• Orders from 300,00 €: South Africa, Ukraine.
• Orders from 500,00 €: Argentina, Australia, Canada, Japan, United States.

Shipping costs by country

In the European Union, Switzerland and the United Kingdom the cost goes down as your basket grows. The four rates apply to a basket up to 29,99 €, from 30 €, from 60 € and from 100 €.

• Austria, Belgium, Denmark, Germany, Luxembourg, Monaco, Netherlands: 12,00 € · 9,90 € · 6,90 € · 3,90 €
• France: 13,00 € · 11,90 € · 8,90 € · 4,90 €
• Spain, Portugal, Poland, Finland, Greece, Ireland, Hungary: 13,90 € · 11,90 € · 8,90 € · 4,90 €
• Bulgaria, Croatia, Estonia, Latvia, Lithuania, Czech Republic, Romania, Slovakia: 18,00 € · 14,90 € · 11,90 € · 6,90 €
• Slovenia, Sweden: 19,00 € · 15,90 € · 12,90 € · 7,90 €
• Switzerland, United Kingdom (DHL): 24,90 € · 19,90 € · 14,90 € · 9,90 €

Other countries

• 28,00 €: Albania, Andorra, Armenia, Azerbaijan, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Iceland, North Macedonia, Malta, Moldova, Turkey
• 29,00 €: Cyprus
• 39,00 €: Norway, Canary Islands
• 45,00 €: Canada, United States
• 46,00 €: South Africa
• 49,00 €: China, Singapore
• 60,00 €: Colombia
• 65,00 €: United Arab Emirates
• 70,00 €: Argentina
• 75,00 €: Réunion
• 82,00 €: Australia, Mexico
• 110,00 €: Japan
• 140,00 €: Ukraine
• 150,00 €: Israel

For destinations not listed, contact us at info@boneswimmer.it.

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Delivery notes

• Make sure someone is at the delivery address to receive the parcel.
• Check that your details are complete: house number, flat number and name on the doorbell.
• If delivery fails because of incorrect details, the cost of reshipping is payable by the customer.

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Payment methods

• Credit or debit cards
• PayPal
• Pay in instalments with Scalapay
• Apple Pay and Google Pay

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Customer service

For any question, write to info@boneswimmer.it, stating your order number and the reason for your request.