Shipping and Delivery

Essential information, clear, without noise.

Delivery Times

For items in stock: 24/48 hours.

For pre-ordered or personalized items: approximately 15 business days.

Shipping in Italy

Shipping Rates

  • GLS: €8.99
  • BRT (Bartolini): €11.00
  • DHL: €22.00

Rates for Calabria and the Islands

  • GLS: €10.00
  • DHL: €22.00

Free Shipping

Shipping in Italy is free for orders over €100.00.

Pickup at the Gallarate Location

You can pick up your order free of charge at our BONESWIMMER location in Gallarate, at Via Cappellini 18.

  • Select the option in the order notes.
  • If the system adds shipping costs, use the discount code GALLARATE for an €8.99 discount.
  • We will notify you by email when your order is ready for pickup.

International Shipping

For orders destined for countries outside the European Union, any customs duties, VAT/import taxes, and customs clearance costs are not included in the product price or shipping fees and are entirely payable by the customer/recipient.

International shipments are handled by DHL Express. Any customs charges will be requested from the recipient according to the procedures established by the destination country.

Any customs charges and import taxes paid by the customer will not be refunded in the event of a return, exchange, or request for an order refund. These costs are independent of the product price and the shipping fees applied by our store.

In the event of a return or exchange, the customer will therefore remain responsible for any costs, duties, taxes, and customs charges incurred for importing the goods into the destination country, which cannot be recovered or refunded by our store.

Free Shipping by Country

  • Orders over €200.00: Austria, Belgium, Denmark, Germany, Luxembourg, Monaco, Netherlands, Bulgaria, Croatia, Czech Republic, Estonia, Latvia, Lithuania, Romania, Slovakia, Cyprus, Finland, Greece, Hungary, Ireland, Poland, Portugal, Slovenia, Sweden, France, Norway, Spain.
  • Orders over €250.00: Albania, Andorra, Armenia, Azerbaijan, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Iceland, North Macedonia, Malta, Moldova, Turkey.
  • Orders over €300.00: South Africa, Ukraine.
  • Orders over €500.00: Australia, Canada, Switzerland, United States, United Kingdom.

Shipping Costs by Country

  • €12.00: Austria, Belgium, Denmark, Germany, Luxembourg, Monaco, Netherlands
  • €13.00: France
  • €16.00: Spain
  • €18.00: Bulgaria, Croatia, Czech Republic, Estonia, Latvia, Lithuania, Romania, Slovakia
  • €19.00: Slovenia, Sweden
  • €28.00: Albania, Andorra, Armenia, Azerbaijan, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Iceland, North Macedonia, Malta, Moldova, Turkey
  • €29.00: Cyprus
  • €33.00: Finland, Greece, Hungary, Ireland, Poland, Portugal
  • €39.00: Norway, United Kingdom
  • €43.00: Switzerland
  • €45.00: Canada, United States
  • €46.00: South Africa
  • €82.00: Australia
  • €140.00: Ukraine

For destinations not listed, contact us at info@boneswimmer.it.

Delivery Notes

  • Make sure someone is present at the delivery address to receive the shipment.
  • Check that all details are complete: street number, apartment number, and name on the intercom.
  • If delivery fails due to incorrect details, reshipping costs will be charged to the customer.

Payment Methods

  • Credit or debit cards
  • PayPal
  • Installment payments with Scalapay
  • Apple Pay and Google Pay

Customer Support

For any questions, write to info@boneswimmer.it, including your order number and the reason for your request.

Need help?

Write to us and we will get back to you as soon as possible.

Contactsinfo@boneswimmer.it