Frequently Asked Questions

Within 14 days of delivery (the courier's delivery date counts). This applies to the whole catalogue, Last Chance and promotions included. Let us know from your customer account or by writing to info@boneswimmer.it with your order number.

Yes. In Italy, place a new order with the items you want and write in the notes «I request delivery with collection of previous order no. XXXXX»: the courier delivers and collects at the same time. After inspection we refund the returned items. From abroad: new order plus a separate return.

Intact, unworn, unwashed, with the tag attached and the hygiene liner where present, in the same condition you received it. Swimsuits must be tried on over your own underwear.

Quality control inspects every item. If everything is in order, the refund is issued within 14 days of your return request, to the same payment method.

If you return the whole order, we also refund standard delivery. If you return only part of it, we refund the value of the returned items. Return shipping is at your expense, except for faulty items or mistakes on our part.

Yes, under the same rules as every other item: 14 days from delivery.

No. Customised items or items made to your request (custom graphics, names, team logos) cannot be returned, as provided by law.

For countries outside the EU, return shipping and any duties and customs clearance charges are your responsibility and are not refunded.

Place a new order with the desired items and write in the notes:

“I request delivery with pickup of previous order no. XXXXX”.

The courier will deliver the new order and collect the items to be replaced.

We issue it within 14 days of being notified of the return. How long it takes to reach you depends on your bank or PayPal.

Write to info@boneswimmer.it with the subject:

“Return order no. XXXXX with pickup” + items to return + preferred day (no time) + full address + phone number.

We deduct 8,99 € from the refund for home collection. If you send it yourself with a tracked courier, we deduct nothing.

Yes, but always with tracking. We are not responsible for goods sent without tracking or lost.

Autori Srl – Boneswimmer Shop, Via Alfredo Cappellini 18, 21013 Gallarate (VA) – Italy.

24/48 hours for in-stock products. About 15 working days for pre-ordered or custom products.

With GLS the cost depends on your basket value: 8,99 € up to 29,99 € · 6,90 € from 30 € · 4,90 € from 60 € · free from 99 €. With BRT 11,00 €, with DHL 22,00 €. Collection from a GLS point or locker: 6,89 € up to 29,99 € · 4,90 € from 30 € · 2,90 € from 60 € · free from 99 €.

With GLS 10,00 € up to 29,99 € · 7,90 € from 30 € · 5,90 € from 60 € · free from 99,99 €. With DHL 22,00 €.

On orders from 99 € with GLS (Calabria and the islands from 99,99 €). Below that threshold shipping still costs less: 6,90 € from 30 € and 4,90 € from 60 €.

Yes, free of charge at Via Alfredo Cappellini 18: at checkout choose Pickup instead of Ship. We'll email you when your order is ready.

To avoid failed delivery. If the package is returned due to incorrect/incomplete information, redelivery will be at your expense.

200 € in European Union countries (excluding Malta), Norway, Switzerland and the United Kingdom · 250 € Albania, Bosnia, North Macedonia, Malta, Turkey and other European countries outside the EU · 300 € South Africa, Ukraine · 500 € United States, Canada, Australia, Argentina, Japan.

Across most of Europe, Switzerland and the UK, the cost drops as your basket grows, with free shipping from 200 €: Germany, Austria, Benelux, Denmark from 12 € down to 3,90 € · France from 13 € down to 4,90 € · Spain, Portugal, Poland from 13,90 € down to 4,90 € · Eastern Europe from 18 € down to 6,90 € · Switzerland and the United Kingdom from 24,90 € down to 9,90 €. Outside Europe: United States and Canada 45 € · Australia 82 €. Full list on the Shipping & delivery page.

Orders are completed online using the payment methods available at checkout: debit/credit card, Apple Pay, Google Pay, PayPal, PayShop, and (where available) installment payments with Scalapay.

No, it is not possible to pay by cash on delivery.

PBT 100% polyester (Speedline by Mi.Ti.), elastane-free: it resists chlorine and keeps its shape and colour over time. Charme lining by Piutrenove, 82% polyamide and 18% elastane.

Like a second skin (technical fit).

Yes: it’s normal; they become more comfortable in the water.

Usual size for a “super tight” fit, or one size up for more comfort.

They have an elastic percentage: choose your usual size.

Often size 44 clothing corresponds to 44 or 46 in Pinup; if you wear 44 → Pinup 46 (44 only for a very tight fit). Ibiza follows the same rule (44 → Ibiza 46).

46 clothing → H2Otto L; 48 clothing → H2Otto XL (and so on).

UCLA wears the clothing size.

Consider one size up (comfort also around the thigh). Both have a drawstring at the waist.

Write to info@boneswimmer.it indicating your height, weight, clothing size, underwear size, and intended use.

After every swim, rinse in plenty of cold water, don’t wring, and dry in the air, in the shade and away from heat sources.

NO washing machine, NO dryer, NO detergents not specific for sportswear, never fabric softener.

Yes: for long-lasting use, always rinse in cold water after each use and air dry.

Yes: custom swimwear, accessories, and activewear for teams, events, brands, camps, colleges, sports/recreational facilities, spas, resorts.

1) Fill out the form with your idea/models/quantities

2) We will send you timing and a quote

3) After payment, graphic proposal up to the final version

4) Size sample kit available (with advance payment)

5) Reordering possible even one item at a time while maintaining the agreed price

Yes: request the “Custom Edition 2025” catalog.

No, personalized/custom edition items are not returnable.

On the “Where to Find Us” page, you will find stores and retailers with addresses and contacts (Gallarate, Milan, Turin, Riccione, Bologna, etc.).

Yes: Via Alfredo Cappellini 18, Gallarate (VA).

Write to info@boneswimmer.it indicating the order number and your request.

Indicatively 24–48 working hours.

Entirely in Italy, between Gallarate and Busto Arsizio: graphics designed in our atelier, sublimation printing at a nearby print works, cutting and sewing within the local textile supply chain. Since 2004, with a structure built to grow without losing identity, standards and control.

Yes: contact us at info@boneswimmer.it or fill out the “Become a Retailer” form.

Send a request through the “Become a Franchisee” form to receive the program.