Frequently Asked Questions

Within 10 business days from the date of receipt of the goods. (The return shipping date is considered valid.)

Yes, you can request a size/model exchange within 10 working days of receipt.

It must be intact, immaculate, in the same condition as it was shipped, complete with the tag.

All products are inspected. We reserve the right to reject items that are not in their original condition.

No: the refund concerns the amount paid excluding any shipping costs incurred.

No. Products in the LAST CHANCE category cannot be returned and/or exchanged.

No. It is not possible to return customized items (swimsuits or accessories) and/or Custom Edition.

If customs clearance is required, return shipping costs are entirely your responsibility (customs clearance, any duties).

Place a new order with the desired items and write in the notes:

“I request delivery with pickup of previous order no. XXXXX”.

The courier will deliver the new order and collect the items to be replaced.

After return and inspection, refund within 15 business days.

Write to info@boneswimmer.it with the subject:

“Return order no. XXXXX with pickup” + items to return + preferred day (no time) + full address + phone number.

The refund is made by deducting €8.99.

Yes, but always with tracking. We are not responsible for goods sent without tracking or lost.

Autori Srl – Boneswimmer Shop, Via Alfredo Cappellini 18, 21013 Gallarate (VA) – Italy.

24/48 hours for in-stock products. About 15 working days for pre-ordered or custom products.

€8.99 GLS · €11.00 Bartolini · €22.00 DHL.

€10.00 GLS · €22.00 DHL.

For orders over €100.00 (Italy only).

Yes. Write in the notes that you will pick up at the Gallarate shop (Via Cappellini 18) and use the code GALLARATE (€8.99 value) if shipping costs apply.

To avoid failed delivery. If the package is returned due to incorrect/incomplete information, redelivery will be at your expense.

€200 (many EU/Europe countries listed on the page) · €250 (some countries) · €300 (South Africa) · €500 (Australia/Canada/Switzerland/USA/UK).

It depends on the country (e.g. Australia €70; various EU countries €12–€23; Portugal €19; USA/Canada/Switzerland €39; UK €18; etc.). See the “Shipping and Delivery” page.

Orders are completed online using the payment methods available at checkout: debit/credit card, Apple Pay, Google Pay, PayPal, PayShop, and (where available) installment payments with Scalapay.

No, it is not possible to pay by cash on delivery.

PBT 100% polyester, without elastane.

Like a second skin (technical fit).

Yes: it’s normal; they become more comfortable in the water.

Usual size for a “super tight” fit, or one size up for more comfort.

They have an elastic percentage: choose your usual size.

Often size 44 clothing corresponds to 44 or 46 in Pinup; if you wear 44 → Pinup 46 (44 only for a very tight fit). Ibiza follows the same rule (44 → Ibiza 46).

46 clothing → H2Otto L; 48 clothing → H2Otto XL (and so on).

UCLA wears the clothing size.

Consider one size up (comfort also around the thigh). Both have a drawstring at the waist.

Write to info@boneswimmer.it indicating your height, weight, clothing size, underwear size, and intended use.

After each use, rinse in plenty of cold water and air dry.

NO washing machine, NO dryer, NO detergents not specific for sportswear, never fabric softener.

Yes: for long-lasting use, always rinse in cold water after each use and air dry.

Yes: custom swimwear, accessories, and activewear for teams, events, brands, camps, colleges, sports/recreational facilities, spas, resorts.

1) Fill out the form with your idea/models/quantities

2) We will send you timing and a quote

3) After payment, graphic proposal up to the final version

4) Size sample kit available (with advance payment)

5) Reordering possible even one item at a time while maintaining the agreed price

Yes: request the “Custom Edition 2025” catalog.

No, personalized/custom edition items are not returnable.

On the “Where to Find Us” page, you will find stores and retailers with addresses and contacts (Gallarate, Milan, Turin, Riccione, Bologna, etc.).

Yes: Via Alfredo Cappellini 18, Gallarate (VA).

Write to info@boneswimmer.it indicating the order number and your request.

Indicatively 24–48 working hours.

Boneswimmer garments are designed and made in Italy, with an approach that combines technique, artisanal care, and sports culture. Each product is created for those who live in the water continuously: performance, fit, and visual identity.

Yes: contact us at info@boneswimmer.it or fill out the “Become a Retailer” form.

Send a request through the “Become a Franchisee” form to receive the program.