Delivery Times

For items in stock: 24/48 hours.

For pre-order or customized items: approximately 15 business days.

Shipping to Italy

Shipping Rates

• GLS: €8.99
• BRT (Bartolini): €11.00
• DHL: €22.00

Fares for Calabria and the Islands

• GLS: €10.00
• DHL: €22.00

Free shipping

Shipping to Italy is free for orders over €100.00.

Pickup at the Gallarate office

You can collect your order free of charge at our BONESWIMMER headquarters in Gallarate, at Via Cappellini 18.

• Select the option in the order notes.
• If the system adds shipping costs, use the discount code GALLARATE for a €8.99 discount.
• We will notify you by email when your order is ready for pickup.

International Shipping

Free Shipping by Country

• Orders over €200.00: Austria, Belgium, Denmark, Germany, Luxembourg, Monaco, Netherlands, Bulgaria, Croatia, Czech Republic, Estonia, Latvia, Lithuania, Romania, Slovakia, Cyprus, Finland, Greece, Hungary, Ireland, Poland, Portugal, France, Norway, Spain.
• Orders over €250.00: Albania, Bosnia, Belarus, Georgia, Moldova, North Macedonia, Malta, Turkey.
• Orders over €300.00: South Africa.
• Orders over €500.00: Australia, Canada, Switzerland, United States, United Kingdom.

Shipping Costs by Country

• €12.00: Austria, Belgium, Denmark, Germany, Luxembourg, Monaco, Netherlands
• €13.00: France
• €16.00: Spain
• €18.00: United Kingdom
• €19.00: Finland, Greece, Ireland, Poland, Portugal, Slovenia, Sweden, Hungary
• €23.00: Bulgaria, Croatia, Czech Republic, Estonia, Latvia, Lithuania, Romania, Slovakia
• €28.00: Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Gibraltar, Iceland, Faroe Islands, North Macedonia, Malta, Moldova, Turkey
• €39.00: Canada, Norway, United States, South Africa, Switzerland, Ukraine
• €70.00: Australia

For destinations not listed, please contact us at info@boneswimmer.it .

Delivery Notes

• Please make sure someone is present at the delivery address to collect the package.
• Check that the information is complete: house number, extension number, and name on the intercom.
• In case of non-delivery due to incorrect data, the return costs will be borne by the customer.

Payment Methods

• Credit or debit cards
• PayPal
• Payment in installments with Scalapay
• Apple Pay and Google Pay

Customer Service

For any questions, please email info@boneswimmer.it , including your order number and the reason for your request.

Delivery & Payments

Delivery times

• 24/48 hours for items in stock.
• For pre-order or customized items: approximately 15 working days .

Payments

• Cards (credit/debit)
• PayPal
• Payment in installments (Scalapay)
• Wallets (Apple Pay, Google Pay) available at checkout

Assistance

If you have any questions, please contact info@boneswimmer.it .
Please include your order number and the reason for your request: we will respond as soon as possible.

Exchange and Return Conditions

You can exchange or return purchased products within 10 business days of receiving them. You are entitled to a refund of the amount paid, excluding any shipping costs.

The merchandise must be intact, undamaged, with tags attached, and in the same condition in which it was shipped. We reserve the right to refuse items that do not meet these conditions. Returns shipped after 10 days (the shipping date is the valid date) will not be accepted.

Products in the LAST CHANCE category and personalized or custom edition items cannot be returned or exchanged.

For countries with customs, return costs (customs clearance, duties) are the responsibility of the customer.

Goods Exchange — Italy

To make a change, follow this procedure:

• Place a new order with the items you wish to receive.
• In the order notes, write: "I request delivery with collection of previous order no. XXXXX".
• Complete payment for your new order.
• Prepare the items to be returned in an envelope and hand them over to the courier.

The courier will simultaneously deliver the new order and collect the return. The refund will be processed within 15 business days of the goods being returned.

Return — Italy

Option 1: Retreat organized by BONESWIMMER

Contact us at info@boneswimmer.it with the subject "Return order no. XXXXX with collection" and indicate:

• Items to be returned
• Preferred day for collection (no specific time)
• Full address, name and telephone number

The refund will be issued within 15 working days of the return of the goods, deducting €8.99 for shipping costs.

Option 2: Customer-provided shipping

You can choose your preferred courier, as long as the shipment is trackable. We are not responsible for lost or untracked shipments.

Returns — Abroad

Return shipping is the customer's responsibility and must be trackable. Refunds will be issued within 15 business days of receiving the returned goods.

Address for Returns and Exchanges

Autori Srl - Boneswimmer Shop
Via Alfredo Cappellini, 18
21013 Gallarate (VA) – Italy

Assistance

If you have any questions, please email info@boneswimmer.it , including your order number and the reason for your request. We'll get back to you as soon as possible.